Refund policy
Last updated: August 10, 2026
At TLC PureOrigin, clean protein should come with proof. We want every order to arrive safely, accurately and in the condition you expect.
This policy applies to products purchased directly from shop.tlcpureorigin.com.
Unopened Product Returns
You may request a return within 30 days after your order is delivered.
To qualify for a return, the product must be:
Unopened and unused; In its original packaging; Sealed with its tamper-evident features intact; In resalable condition; and Accompanied by proof of purchase.
Contact us before sending anything back. Returns sent without authorization may not be accepted.
How to Request a Return
Email eugene@tlcpureorigin.com and include:
Your name; Your order number; The product and quantity you wish to return; and A brief explanation of the reason for the return.
If your return is approved, we will provide return instructions and the appropriate return address.
The authorized product must be shipped within 14 days after you receive the return instructions.
Return Shipping
For an ordinary return, such as a change of mind or flavour preference, the customer is responsible for return-shipping costs. Original shipping charges are not refundable.
If we sent the wrong product, or the product arrived damaged, defective or otherwise compromised, TLC PureOrigin will cover or reimburse reasonable return-shipping costs when a return is required.
We recommend using a trackable shipping method. TLC PureOrigin is not responsible for unauthorized returns or return packages lost in transit.
Damaged, Incorrect or Compromised Orders
If your order arrives damaged, incorrect or appears compromised, contact us within seven days after delivery.
Please include: Your order number; A description of the issue; Photographs of the product and shipping package, when possible; and The lot or batch identifier printed on the product package.
Please retain the product and its packaging until we complete our review. We may ask for additional information or arrange for the product to be returned.
Depending on the circumstances, we may offer a replacement, refund or another appropriate resolution.
The TLC Batch Integrity Promise
A reported product irregularity is treated as a quality matter—not simply as a return request.
We may review the product's lot information, applicable ingredient and finished-product records, shipping conditions and any photographs or details you provide.
Opened products ordinarily cannot be returned because of taste preference or a change of mind. However, opening a product does not prevent us from investigating a legitimate concern involving damage, contamination, packaging integrity or product quality.
Because TLC formulas use real ingredients without artificial flavour systems, generic "natural flavours," gums or unnecessary emulsifiers, minor variations in colour, aroma, flavour, texture or mixability may occur. Normal variation or clumping does not necessarily indicate that a product is defective. Please contact us if something appears outside the expected range so we can review it properly.
Products That Cannot Be Returned
Except where required by law or where there is a verified product-quality concern, we cannot accept:
Opened or used products returned because of taste or personal preference; Products without proof of purchase; Products returned more than 30 days after delivery; Products damaged through improper handling or storage after delivery; Products purchased from an independent retailer or third-party marketplace; or Products specifically identified as final sale before purchase.
If you purchased from another retailer, please contact that retailer regarding its return process. You may still contact TLC PureOrigin directly to report a product-quality concern.
Refunds
Once an authorized return is received, we will inspect it and notify you of the outcome.
Approved refunds will be issued to the original payment method. Refunds generally include the approved product price and applicable taxes. Original and return-shipping charges are not refunded unless the return resulted from our error, a damaged or defective product, or applicable law requires otherwise.
After we issue a refund, your bank or payment provider may require approximately 3–10 business days to post it to your account.
Subscription Orders
Subscription orders that have already been processed are subject to this Return and Refund Policy.
Cancelling a subscription prevents future renewals but does not automatically cancel or refund an order that has already been processed. Please review our Purchase Options Cancellation Policy for subscription-management information.
Consumer Rights
Nothing in this policy limits any rights or remedies available under applicable consumer-protection laws.
Contact Us
TLC PureOrigin
Operated by TLC NeuroMicrobiome Labs Inc.
138-701 Regent Avenue West
Winnipeg, Manitoba R2C 1S3
Canada
Email: eugene@tlcpureorigin.com
Telephone: 204-470-3195